Moat is a brand intelligence and SaaS analytics company focused on transforming digital advertising with our two products: Moat Analytics and Moat Pro. Moat Analytics is a proprietary solution which enables the collection of signals and metrics to better understand ad effectiveness, engagement, and overall consumer attention. Moat Pro is an industry wide real-time search solution providing insights across brands, publishers, and the ad tech landscape.
About the Opportunity
You'll be the first on our small, but growing, Sydney team so deep industry knowledge, excellent client relations skills, a positive attitude, and eagerness to learn are a must.
- Own and manage client relationships, ensuring a successful partnership and overall positive experience with Moat and our products.
- Collaborate with Moat's engineering and operations teams to create a positive client onboarding and integrations experience.
- Proactively review and monitor clients’ data, surfacing insights and resolving challenges as they arise.
- Serve as the point of contact for client discussions by email, phone, and in person.
- Become an expert on Moat's strengths and capabilities.
- Spot opportunities to educate partners about our two core products, Analytics and Pro.
- Deep hands-on experience with DFP, DFA, OAS, Atlas, ADTECH, PointRoll, MediaMind, AppNexus, and other ad trafficking systems.
- Positive, clear, and professional written and phone communication.
- Strong Excel skills.
- Outstanding attention to detail.
- Positive outlook, enthusiasm, and strong internal drive.
About the Team
- We hold ourselves to exceptionally high standards for the client experience.
- We are dedicated to providing fast, thoughtful, and high-touch interactions with every client, during every stage of their partnership with us.
- We value superior writing skills and a friendly, considerate, and value-driven communication style.
- We strive for incredible attention to detail, empathy, and fast turnaround times.
- We love what we do and have a ton of fun doing it.
All offers for employment with Moat are contingent upon successful completion of a background check.